aaajii Privacy Policy

01Introduction

aaajii ("we", "us", "our", "the Platform") operates an online casino and sports betting service primarily serving Filipino players across the Philippines, including those in Manila, Cebu, Davao, Makati, and Quezon City. We take the privacy and security of your personal data seriously, and this Privacy Policy sets out in clear, plain terms how we handle information about you.

This Privacy Policy should be read in conjunction with aaajii's Terms & Conditions, which govern your overall use of the Platform. Defined terms used in this Policy carry the same meanings as in the Terms & Conditions unless otherwise specified here.

We process personal data in accordance with applicable data protection and privacy laws, including those applicable to gaming operators serving Filipino players. Our commitment is straightforward: we collect only what we need, we use it only for stated purposes, we protect it with appropriate technical measures, and we do not sell it to third parties for marketing.

02Data Controller

For the purposes of applicable data protection law, aaajii is the data controller in respect of personal data collected through the Platform. As data controller, aaajii determines the purposes and means by which your personal data is processed.

If you have any questions about how your personal data is handled, or wish to exercise any of your rights described in Section 11 of this Policy, you may contact us at any time via the contact details provided in Section 15.

03Data We Collect

aaajii collects the following categories of personal data from players and site visitors:

3.1 Identity & Registration Data

• Full legal name as it appears on a government-issued ID
• Date of birth (required to verify the 21+ age requirement)
• Nationality and country of residence
• Username and account credentials (password stored in hashed form only)
• Government-issued ID type and number (for KYC verification)

3.2 Contact Data

• Email address (primary communication channel)
• Mobile number (for account verification and 2FA where enabled)
• Residential address and proof of address documents

3.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank) where used for deposits or withdrawals
• Credit or debit card details (card number is not stored; only the last four digits and card type are retained for reference)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used

3.4 Gaming Activity Data

• Games played, bets placed, amounts wagered, and outcomes
• Session durations, login and logout timestamps
• Bonus claims and wagering history
• Self-imposed responsible gaming settings (deposit limits, self-exclusion status)

3.5 Technical & Device Data

• IP address at time of registration and each login
• Device type, operating system, and browser type
• Geolocation data derived from IP address
• Cookie identifiers and session tokens

3.6 Communications Data

• Content of customer support interactions (live chat transcripts, email correspondence)
• Feedback and survey responses submitted voluntarily
• Marketing communication preferences (opt-in or opt-out status)

04How We Collect Data

aaajii collects your personal data through the following channels:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey, or update your account settings.
• Automatically through technology: when you visit and interact with the Platform, including via cookies, log files, and analytics tools that record your browsing behaviour, device information, and session data.
• From third-party verification providers: when we perform identity verification checks using third-party KYC service providers to confirm the authenticity of documents and personal details you have submitted.
• From payment processors: when you initiate a deposit or withdrawal, our payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank) provide us with transaction confirmation data and, where applicable, account reference information.
• From fraud and risk management services: where necessary to protect the Platform's integrity, we may receive signals from third-party fraud detection services regarding account behaviour or transaction risk scores.

05Legal Basis for Processing

aaajii processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

06How We Use Your Data

The personal data aaajii collects is used for the following specific purposes:

6.1 Account & Service Delivery

To create and manage your aaajii account, verify your identity and age (21+ requirement), process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, and Metrobank, and provide access to all games and features available on the Platform.

6.2 Security & Fraud Prevention

To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, unauthorised account access, and any other activity that violates aaajii's Terms & Conditions or applicable law. This includes monitoring for multiple-account activity, unusual betting patterns, and suspicious payment behaviour.

6.3 Regulatory Compliance

To comply with applicable gaming regulations, anti-money laundering (AML) obligations, and any lawful requests from Philippine regulatory authorities or law enforcement agencies. aaajii is required by law to retain certain transaction and identity records for defined periods.

6.4 Responsible Gaming

To enforce self-exclusion requests, apply player-set deposit and wagering limits, send responsible gaming alerts, and identify players who may be exhibiting signs of problem gambling behaviour. Responsible gaming data is treated with particular sensitivity and is not used for marketing purposes.

6.5 Customer Support

To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of support interactions for quality assurance and training purposes.

6.6 Marketing Communications

Where you have provided explicit consent, to send you promotional offers, bonus notifications, and news about new games or features available on aaajii. You may withdraw consent to marketing communications at any time by updating your account preferences or contacting support.

6.7 Platform Analytics & Improvement

To analyse aggregated usage patterns, identify technical issues, improve game performance, and enhance the overall user experience for Filipino players. Analytics data is anonymised where possible before use in reporting.

07Data Sharing & Disclosure

aaajii does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the circumstances described below:

7.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the Platform, including: KYC and identity verification providers; payment processors (GCash, PayMaya, BPI, BDO, Metrobank and associated processing networks); fraud detection and risk management services; cloud hosting and infrastructure providers; and customer support software providers. All service providers are bound by contractual data processing agreements and are prohibited from using your data for any purpose other than the services they provide to aaajii.

7.2 Game Content Providers

Certain games available on aaajii are provided by third-party certified game studios. These providers may receive limited session and gameplay data necessary to deliver game content, calculate outcomes, and return results to the Platform. Game providers are not permitted to use this data for independent marketing or profiling.

7.3 Regulatory & Legal Authorities

We may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of aaajii, its players, or the public. We will notify affected players of such disclosures where permitted by law.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving aaajii, player personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is processed as a result.

08Cookies & Tracking Technologies

aaajii uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse site usage. The following categories of cookies are used:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They maintain your login session, remember your language and currency preferences, and ensure that security features operate correctly. These cookies cannot be disabled without impairing your ability to use the Platform.

8.2 Analytics Cookies

We use analytics cookies to understand how players interact with the Platform — which pages are most visited, where users encounter errors, and how sessions flow from registration to gameplay. This data is aggregated and anonymised. You may opt out of analytics tracking via your account settings or by adjusting your browser's cookie preferences.

8.3 Functional Cookies

Functional cookies remember choices you have made, such as your preferred game lobby view, notification settings, and responsible gaming reminder frequency. These enhance your experience but are not strictly essential.

8.4 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform, particularly session management and login persistence. Detailed browser-specific instructions for managing cookies are available through your browser's help documentation.

09Data Retention

aaajii retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, and resolve any disputes that may arise. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is used, the resulting data may be retained for statistical or analytical purposes indefinitely, as it can no longer be used to identify you.

10Data Security

aaajii implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security approach includes:

• Encryption in transit: All data transmitted between your device and the aaajii Platform is encrypted using TLS (Transport Layer Security) protocols.
• Encryption at rest: Sensitive personal data stored in aaajii's systems — including identity documents and payment details — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within aaajii's organisation is strictly limited to authorised personnel who require it to perform specific job functions. Access is logged and reviewed regularly.
• Password security: Player account passwords are stored exclusively as cryptographic hashes. aaajii staff cannot view your password in plain text.
• Two-factor authentication: Players are encouraged to enable 2FA on their accounts for an additional layer of security beyond the standard username and password login.
• Penetration testing and audits: aaajii conducts periodic security assessments, including penetration testing, to identify and remediate vulnerabilities in the Platform's infrastructure.
• Incident response: aaajii maintains a formal data breach incident response plan. In the event of a breach affecting player personal data, affected players will be notified in accordance with applicable law.

11Your Privacy Rights

As a player on the aaajii Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in Section 15. We will respond to verified requests within a reasonable timeframe and no later than thirty (30) days of receipt.

11.1 Right of Access

You have the right to request a copy of the personal data aaajii holds about you, along with information about how it is being processed. This is sometimes referred to as a Subject Access Request (SAR).

11.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you. For certain data types (such as your registered name or date of birth), rectification will require documentary evidence to be submitted for verification purposes.

11.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that this right is subject to aaajii's legal obligations to retain certain data — particularly transaction records and KYC documents — under applicable regulatory requirements. Where erasure is not possible due to these obligations, we will restrict processing to the minimum necessary.

11.4 Right to Restrict Processing

You may request that aaajii restricts the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested or while an objection to processing is being evaluated.

11.5 Right to Data Portability

Where processing is based on your consent or on contract performance, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that we transmit that data to another controller where technically feasible.

11.6 Right to Object

You have the right to object to processing of your personal data carried out on the basis of legitimate interests — including profiling for fraud detection purposes — where you believe your individual rights and freedoms override those interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.

11.7 Right to Withdraw Consent

Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To unsubscribe from marketing communications, use the unsubscribe link in any marketing email or update your preferences in your account settings.

12Children & Minors

The aaajii Platform is strictly intended for use by adults who are 21 years of age or older, in accordance with the minimum legal age for casino-style gambling in the Philippines. aaajii does not knowingly collect, process, or retain personal data from individuals under 21 years of age.

Age verification is a mandatory step in the account registration and KYC process. Any account found to have been registered by a person under the age of 21 will be immediately closed, all balances will be forfeited, and any personal data collected will be securely deleted in accordance with our data retention obligations.

If you believe that a minor has registered an account on aaajii or that aaajii has inadvertently collected personal data from a person under 21, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

13Third-Party Links

The aaajii Platform may contain links to third-party websites, such as payment processor portals or game provider information pages. aaajii is not responsible for the privacy practices of those third-party websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit via links from the aaajii Platform.

aaajii does not control the content, data collection practices, or privacy standards of third-party sites and accepts no liability in connection with them.

14Changes to This Privacy Policy

aaajii reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the services we offer. Where changes are material, we will provide advance notice to registered players via the Platform or by email to the address on your account, at least fourteen (14) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the aaajii Platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy.

Historical versions of this Privacy Policy are available upon request by contacting our support team.

15Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aaajii handles your personal data, please reach out to our dedicated support team:

For privacy rights requests (Section 11), please include your registered email address, the nature of your request, and sufficient information to allow us to verify your identity. We take all privacy enquiries seriously and commit to responding promptly and transparently.

For concerns about responsible gaming or to activate self-exclusion, please visit our Responsible Gaming page or contact support directly. Responsible gaming requests are handled with priority and discretion.